Refund policy
Returns & Refunds
We want you to love your order. If something isn't right, you can return it within 30 days of delivery, and we cover the cost of return shipping.
How to return an item
- Email us at stylostorecanada@gmail.com with your order number and the item(s) you'd like to return.
- We'll reply within 1 business day with return instructions and a prepaid return label (or reimburse your return shipping cost).
- Please don't send items back without contacting us first.
Eligibility
Items must be unused, in their original condition and packaging.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer. You won't need to return the item.
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. The original shipping charge is refunded only if the return is due to our error (damaged, defective or wrong item).
Orders that don't arrive
If your order hasn't arrived within 30 days of the estimated delivery date, contact us and we'll send a replacement or a full refund.
Exchanges
To exchange an item, return it for a refund and place a new order.
Questions?
Email stylostorecanada@gmail.com. We reply within 1 business day.